Terms of use

About these terms

These terms apply to everyone who uses Ubunya: members who join a community, and the organisations (schools, academies, employers and programmes) that run one. By creating an account or using Ubunya you agree to them. If you use Ubunya for an organisation, you confirm you can agree to them on its behalf.

Your account

• Give your real name and contact details, and keep them current.
• Keep your password and sign-in codes to yourself. You are responsible for what happens under your account.
• Tell us at [email protected] if you think someone else has used it.
• You can delete your account at any time in your account settings.

Communities

Each community is run by its owner, not by Ubunya. The owner decides who can join, what is taught, what it costs, and the community's own rules. Questions about a programme, its fees or a refund go to that community.

An organisation running a community agrees to:

• have a lawful reason to add each member and to keep their information, and tell members how it is used;
• send WhatsApp, SMS and email messages only to people who agreed to receive them, and respect anyone who asks to stop;
• get consent from a parent or guardian before enrolling anyone under 13;
• tell people before recording a live session, and use recordings only for the community;
• keep its staff accounts secure and remove staff who leave.

Your content

You keep ownership of what you post or upload: posts, comments, lessons, videos and files. You give Ubunya permission to store, copy, process and show it only as needed to run the service for the communities you share it with. When you delete it, we stop showing it, apart from copies a community has kept, such as in a report or backup that expires.

What is not allowed

Do not use Ubunya to:

• break the law, or help anyone else break it;
• harass, threaten or exploit anyone, especially children;
• post content you do not have the right to share;
• send spam or messages people did not ask for;
• mislead people about who you are, or collect their passwords or payment details;
• break into accounts or systems, overload the service, or copy it with automated tools other than our published API.

Anyone signed in can report a community to the Ubunya team from the footer of its pages. We may remove content, or suspend an account or community, that breaks these rules.

Fees

Joining a community as a member costs nothing on Ubunya's side. Any fees for a programme are set and collected by the community; Ubunya records them but does not take card payments and takes no share of them.

Organisations pay Ubunya for a plan agreed in writing, by invoice. Unpaid invoices may lead to a community being paused after we have told you and given you time to pay.

The service

We work to keep Ubunya available and your data safe, but the service is provided as it is, and we cannot promise it will never be interrupted or free of errors. Features may change as we improve Ubunya; we will give notice before removing anything a community relies on. Messages sent through WhatsApp, SMS and email depend on those providers and may be delayed or not delivered.

Liability

As far as the law allows, Ubunya is not responsible for indirect losses, such as lost profits or data, or for what communities and their members post or teach. Our total responsibility to an organisation for any claim is limited to what it paid Ubunya in the 12 months before the claim. Nothing in these terms limits rights you have that the law does not let us limit.

Ending

You can stop using Ubunya and delete your account at any time. An organisation can close its community and ask us for a copy of its data first. We may suspend or close an account or community that seriously or repeatedly breaks these terms, and will tell you why unless the law or safety prevents it.

Changes and contact

If we change these terms, we will update the date above and, for important changes, tell you by email or in the app before they take effect. These terms are governed by the laws of Kenya.

Questions: [email protected].